SHIPPING & DELIVERY (WORLDWIDE SHIPPING)
The Real Hair Co ships all orders from our worldwide distribution center in Brisbane, Australia. We operate a state-of-the-art facility, and ship over 99% of orders received by 3:00pm Brisbane Time the same day when placed Monday through Friday!
Order by Phone
We are available to take your order and answer your questions from 8:00am to 5:00pm Brisbane time Monday through Friday.
Or Email us Hello@therealhairco.com.au
We offer a variety of shipping options to choose when you would like to receive your order.
Standard: 4 - 7 business days
We are unable to ship to PO Boxes. Please provide your street address for delivery.
Rush: 2-3 business days
We are unable to deliver to PO Boxes. Please provide your street address for delivery.
Express: Next business day
We are unable to deliver to PO Boxes. Please provide your street address for delivery. Exact time of delivery cannot be guaranteed, and some rural or remote areas can take longer.
The charges will be calculated and displayed after you enter your shipping information. You will know the exact amount of the shipping cost before you enter your credit card details and confirm your order. We ship through a variety of carriers to ensure safe, reliable, timely delivery.
Important Shipping Information
Please ensure that your address is entered correctly. Although we have systems in place to help standardize addresses, be sure to confirm that a suite, apartment or unit number if applicable is included. Incomplete address information (Main St. vs. Main Ave) can delay the delivery of your order. We cannot be held responsible for orders that are delayed or misrouted due to incorrect information. Please contact us at Hello@therealhairco.com.au for assistance with correcting an address on an order you have placed.
Tracking Your Package
After your order is shipped, we will send you an email shipment confirmation. It will also provide a shipment tracking number, with easy links to the shipping carrier’s websites, so you can track the status of your order. Contact us at Hello@therealhairco.com.au if you need help tracking your order.