All products purchased through the partylooks.com.au website are covered by our ‘Party Looks Policy’. Our returns policy is designed to ensure you are satisfied with your purchase. If you change your mind, we will happily facilitate a refund or exchange within 30 days of purchase, provided the ‘Change of Mind’ conditions specified below are satisfied.
If your product is faulty, we will happily either repair, exchange or refund the purchase in accordance with the guarantees and obligations outlined in the ‘Faulty Products’ section below. Our policy is in addition to and does not exclude or replace your rights under Consumer Guarantees of Australian Consumer Law.
Please read the following policy carefully prior to your purchase to ensure you are fully aware of your rights and obligations under this policy as well as our obligations to you.
- 1. Change of Mind Returns
- 2. Free Gifts
- 3. Consumer Guarantee
- 4. Faulty Products
- 5. Product Images and Colour Matching
- 6. Return Shipping
- 7. Refund Timing
- 8. Returning Products Prior to Contacting Eden
- 9. Afterpay Refunds
- 10. Contacting Eden
- 11. Restocking fee